Frequently Asked Questions

We are open Monday to Friday, 9:00 AM to 5:00 PM (UK time). For emergency support outside these hours, please use our 24/7 emergency contact line available for critical system failures.

Yes, we provide comprehensive remote support services including remote diagnostics, troubleshooting, and system monitoring. Our team can access your systems securely to resolve issues quickly, minimizing downtime and reducing the need for on-site visits.

Yes, we offer 24/7 emergency breakdown assistance for critical system failures. Our emergency support team is available around the clock to help you resolve urgent issues and get your systems back online as quickly as possible. Contact us immediately via our emergency support line when you experience critical failures.

For standard support inquiries, we aim to respond within 24 hours during business days. For emergency breakdown assistance, we provide immediate response 24/7. On-site visit scheduling depends on location and availability, but we prioritize urgent cases.

Yes, we offer on-site visits for installations, system upgrades, breakdown assistance, and consultancy services across the UK. We also provide international support for marine and industrial clients worldwide.

We provide a 12-month warranty on all new installations and custom-built machines. This covers parts and labor for manufacturing defects and workmanship issues. Extended warranty options are available upon request.

Our warranty covers manufacturing defects, faulty components supplied by us, and workmanship issues related to our installations. It includes free repair or replacement of defective parts and labor costs. The warranty does not cover damage from misuse, unauthorized modifications, normal wear and tear, or issues caused by environmental factors beyond our control.

To make a warranty claim, contact us with details of the issue, including the system or component involved, purchase date, and a description of the problem. Our team will assess the claim and arrange for repair or replacement if the issue is covered under warranty. We may require on-site inspection for certain claims.

Yes, we offer comprehensive maintenance contracts tailored to your needs. These include regular system inspections, preventive maintenance, priority support, and discounted rates on parts and labor. Maintenance contracts help extend the life of your systems and reduce unexpected downtime.

We provide UK-wide coverage for all our services, with offices in London and operations throughout the United Kingdom. We also serve clients internationally, particularly in the marine sector and for large industrial projects.

Yes, we provide international support, especially for marine control systems and large industrial projects. Our team has experience working with clients globally, including remote support, project consultancy, and on-site installations in various countries.

Travel charges may apply for on-site visits, particularly for remote locations or international projects. The cost depends on distance, duration, and project requirements. We provide transparent quotes that include all travel expenses upfront. Emergency callouts may have additional charges.

We work with all major PLC brands including Siemens, Allen Bradley (Rockwell), Schneider Electric, Mitsubishi, and others. We also specialize in HMI systems, SCADA, DCS (Distributed Control Systems), BMS (Building Management Systems), drive control systems, and custom automation solutions for marine and industrial applications.

We serve a wide range of industries including marine (ships, offshore platforms, yachts), manufacturing, process industries (oil & gas, chemicals), building automation, water treatment, power generation, and any sector requiring industrial control systems and automation solutions.

Yes, we specialize in custom-built control systems tailored to your specific requirements. Our services include system design, software development, hardware integration, panel building, testing, and commissioning. We work closely with clients to understand their needs and deliver solutions that meet exact specifications.

Absolutely. We provide comprehensive system upgrade services including PLC retrofitting, HMI upgrades, software modernization, and obsolete equipment replacement. We ensure minimal downtime during upgrades and provide training on new systems. Our team works with legacy systems and can integrate new technology with existing infrastructure.

Yes, we offer comprehensive training programs for operators and maintenance staff on the control systems we install or upgrade. Training can be conducted on-site or remotely and is tailored to the skill level of your team. We provide hands-on training, documentation, and ongoing support to ensure your staff can operate and maintain systems effectively.

We work with industry-standard programming languages and platforms including IEC 61131-3 (Ladder Logic, Structured Text, Function Block Diagram), SCADA software (WinCC, Wonderware, Ignition), HMI development tools, C/C++ for embedded systems, and various PLC-specific programming environments. We select the best tools based on your project requirements and existing infrastructure.