Terms & Conditions

Our business terms and conditions for industrial control systems services and products.


Last Updated: December 27, 2025

1. Introduction

These Terms and Conditions ("Terms", "Agreement") govern your use of the services provided by Ashmit Engineering Ltd and your use of our website located at ashmitenggconsultancy.com.

Company Information:
Ashmit Engineering Ltd
Company Registration Number: 09572438
Registered in England and Wales
Email: mail@ashmitenggconsultancy.com
Website: https://ashmitenggconsultancy.com

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our website or services.

2. Definitions

In these Terms, the following definitions apply:

  • "Company", "We", "Us", "Our": Refers to Ashmit Engineering Ltd
  • "Client", "You", "Your": Refers to the individual or entity using our services
  • "Services": Refers to all industrial control systems services, consultancy, support, and products we provide
  • "Website": Refers to ashmitenggconsultancy.com
  • "Agreement": Refers to these Terms and Conditions along with any quotations, proposals, or contracts

3. Services

Ashmit Engineering Ltd provides the following services:

  • System Design: Industrial control system architecture and engineering design
  • Software Development: PLC programming, HMI development, SCADA systems
  • Systems Integration: Integration of control systems, hardware, and software
  • Support and Consultancy: Technical support, project consultancy, and expert advice
  • System Upgrades: Retrofitting, modernization, and upgrade services
  • Breakdown Assistance: Emergency support and troubleshooting
  • Industrial Control Systems: Custom control panels and automation solutions
  • Custom Build Machines: Bespoke machine control systems

We reserve the right to modify, suspend, or discontinue any service at any time without notice. Service specifications may vary based on client requirements and will be detailed in individual quotations or contracts.

4. Quotations and Pricing

Quotation Validity: All quotations are valid for 30 days from the date of issue unless otherwise stated.

Pricing: Prices are subject to change without notice. The price applicable to your order will be the price quoted at the time of order acceptance.

Currency: All prices are quoted in British Pounds Sterling (GBP £) unless otherwise specified.

Additional Charges: Additional charges may apply for:

  • Travel expenses for on-site visits
  • Materials and components not included in the quotation
  • Emergency callout services outside normal business hours
  • Changes to project scope requested after order acceptance
  • Delays caused by client or third parties

5. Orders and Acceptance

Order Placement: Orders can be placed via email, our contact form, or in writing.

Order Acceptance: An order is accepted when we send written confirmation (email or letter). No contract exists until we accept your order.

Right to Refuse: We reserve the right to refuse any order at our discretion.

Contract Formation: A binding contract is formed only upon our written acceptance of your order.

6. Payment Terms

Payment Methods: We accept payment by bank transfer, cheque, or as otherwise agreed in writing.

Payment Schedule: Payment terms will be specified in the quotation or contract and may include:

  • Upfront payment (deposit) before work commences
  • Milestone payments for larger projects
  • Payment upon completion of work
  • Payment within 30 days of invoice date (for account customers)

Late Payment: Late payments may incur interest at a rate of 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Retention of Title: Ownership of goods and materials remains with Ashmit Engineering Ltd until full payment is received.

VAT: All prices are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate.

7. Delivery and Performance

Delivery Times: Estimated delivery or completion times are provided in good faith but are not guaranteed. We are not liable for delays beyond our reasonable control.

Force Majeure: We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: acts of God, pandemic, war, terrorism, strikes, supplier failures, or government restrictions.

Client Responsibilities: Clients must provide:

  • Safe and timely access to sites for on-site work
  • Accurate technical specifications and requirements
  • Necessary permits, approvals, and utilities
  • Cooperation and information as reasonably required

Acceptance Testing: Services and installations will be considered accepted upon completion of agreed testing procedures or, if no testing is specified, upon completion of work.

8. Cancellation and Refunds

Client Cancellation: Clients may cancel orders subject to the following:

  • Written notice must be provided
  • Cancellation fees apply for work already performed or costs incurred
  • Custom-built systems or bespoke software cannot be cancelled once work has commenced
  • Deposit payments are non-refundable if work has commenced

Our Right to Cancel: We may cancel or suspend services if:

  • Payment is not received as agreed
  • You breach these Terms
  • Circumstances beyond our control prevent service delivery

Consumer Rights: If you are a consumer (not a business), you have statutory rights under the Consumer Rights Act 2015 which are not affected by these Terms.

9. Warranties and Guarantees

Warranty Period: We provide a 12-month warranty on new installations and custom-built machines from the date of completion or delivery.

Warranty Coverage: The warranty covers:

  • Manufacturing defects in our work
  • Faulty components supplied by us
  • Workmanship issues arising from our installations

Warranty Exclusions: The warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, abuse, or unauthorized modifications
  • Damage from environmental factors (flood, fire, power surges)
  • Third-party components or software (subject to manufacturer warranties)
  • Consumable items or routine maintenance
  • Issues caused by failure to follow operating instructions

Warranty Claims: To make a warranty claim, contact us with details of the issue. We will assess the claim and, if valid, repair or replace defective items at our discretion.

Extended Warranties: Extended warranty options may be available for additional fees.

10. Liability and Indemnity

Limitation of Liability: To the maximum extent permitted by law:

  • Our total liability under any contract shall not exceed the fees paid for the specific service
  • We are not liable for indirect, consequential, or incidental losses including loss of profits, revenue, data, or business opportunities
  • We are not liable for losses arising from delays, failures, or interruptions beyond our control

Exceptions: Nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

Professional Indemnity: We maintain professional indemnity insurance as appropriate for our business.

Client Indemnification: You agree to indemnify us against any claims arising from:

  • Your breach of these Terms
  • Your misuse of our services
  • Your violation of any laws or third-party rights

11. Intellectual Property

Ownership of Custom Work: Upon full payment, you own the custom software, designs, and documentation created specifically for you.

License Grants: We grant you a non-exclusive, non-transferable license to use any standard software, tools, or templates we provide.

Third-Party IP: Third-party software and components remain the property of their respective owners and are subject to their license terms.

Confidentiality: Both parties agree to keep confidential information received during the course of business confidential and not disclose it to third parties without consent.

Our IP Rights: We retain ownership of our general methodologies, know-how, and pre-existing intellectual property.

12. Data Protection and Privacy

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

When we process personal data on your behalf as part of our services, we act as a data processor and you remain the data controller. Data processing terms will be included in service contracts as required.

13. Termination

Termination for Convenience: Either party may terminate ongoing support or consultancy agreements with 30 days' written notice.

Termination for Breach: Either party may terminate immediately if the other party:

  • Commits a material breach of these Terms and fails to remedy it within 14 days of written notice
  • Becomes insolvent or enters administration or liquidation
  • Ceases to trade

Effects of Termination: Upon termination:

  • You must pay for all services provided up to the termination date
  • We will return or destroy your confidential information as requested
  • Licenses granted to you for our software will terminate
  • Warranties and limitations of liability survive termination

14. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control ("Force Majeure Events"), including:

  • Acts of God (earthquakes, floods, storms)
  • Pandemic or epidemic
  • War, terrorism, or civil unrest
  • Government actions or restrictions
  • Strikes or industrial action
  • Failure of utilities or telecommunications
  • Supplier failures

Suspension of Obligations: During a Force Majeure Event, affected obligations are suspended. The affected party must notify the other party and make reasonable efforts to mitigate impact.

Extended Force Majeure: If a Force Majeure Event continues for more than 60 days, either party may terminate the contract without liability.

15. Governing Law and Jurisdiction

Governing Law: These Terms and any contracts are governed by the laws of England and Wales.

Jurisdiction: The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms or our services.

Alternative Dispute Resolution: We encourage parties to attempt to resolve disputes through negotiation or mediation before resorting to court proceedings.

16. General Provisions

Entire Agreement: These Terms, together with any quotations and contracts, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor or affiliated company.

Third-Party Rights: These Terms are between you and us. No third party has any right to enforce any provision (Contracts (Rights of Third Parties) Act 1999).

Notices: All formal notices must be in writing and sent to the addresses provided in these Terms. Email notices are acceptable for day-to-day communications.

Amendments: We may amend these Terms from time to time. Amendments apply to new contracts and, for ongoing services, will be notified 30 days in advance.

17. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Ashmit Engineering Ltd
Company Registration Number: 09572438
Email: mail@ashmitenggconsultancy.com
Website: https://ashmitenggconsultancy.com

For general inquiries, you can also use our Contact Page.